Customer support portal
About
Meggitt Service and Support portal provides access for airline and military aircraft engineers and technicians to obtain aircraft parts and technical support across the globe. Ensuring that the many thousands of aircraft, reliant on their parts, are on the ground for as little time as possible.
The Requirements
Meggitt required a complete restructuring and combining of a number of pre-exisitng websites, that spanned multiple continents. The primary objective was to create clear and distinct contact points for users to obtain support or technical details. Alongside this, the website was required to position Meggitt strongly, in a competitive market, as the leading, forward thinking supplier of aircraft parts and support.
Deliverables
Art Direction
UX
Prototyping
Wireframing
Responsive Design
Typography
Concepts
Wireframes & Prototype
Very early into the project it became apparent that, because of the importantance of keeping aircraft in the air, the site needed to perfom well, especially on on mobile devices. Strong, industry related imagery and clear succinct content was a primary focus of the site asthetics. Over time the site will require further functionality and an ecommerce solution. Therefore, having simplified all their content and built a lightweight responsive framework the result was not a finished article but a robust platform in which to expand and develop.
Colours
Palette
The colours chosen reflect and compliment the global Meggitt brand. A strong contrast of vibrant colours against grey provided many opportunity to create defined areas of content. Because of it's strength, 'Meggitt red' was used as the primary function colour where an action or interaction was require by a user.
Designs
homepage
Parts & MRO Page
Technical Support
Mobile Designs
Homepage
Product page
Article Page
Highlights
Simplifying and coalescing what initially appeared to be a bundle of disjointed websites and information is always satisfying as a UX designer. Although the look and feel 'nod' towards the global Meggitt brand, being able to flex the limits of a brand’s guideline is something a designer should always pursue. The outcome of this stretching created a website that is more aesthetically pleasing, colourful and with greater usability than other current sites within the group.
